What Our Clients Had to Say About working The Brian Kondo Real Estate Team
Tuesday, August 29, 2023
Sometimes when I list a home for sale, the sellers are not living in the house. In this case, Alan and Sharon weren’t even in the country! They had lived in the house for 13 years when Alan took a job in Hong Kong two years earlier. It was now vacant and a property management company was looking after the house.
They were upfront and informed me they were interviewing “several” agents. I proceeded to prepare as if I was going to meet Alan and Sharon in person. I made arrangements with the property management company to get access to the house so I could inspect it and take detailed notes and measurements. I then researched and prepared a comprehensive, up-to-date market analysis. I then emailed my findings to them and arranged a mutually convenient time to go over it with them. This was all done by phone before anyone had ever heard of “Zoom” or virtual meetings! We spoke for well over an hour – we discussed the comparable properties I emailed them and I went over my Brian Kondo Home Selling System. I also answered all of their many questions.
After they interviewed all the agents, they contacted me to say they wanted me and my team to sell their home. Now the fun started. It was decided to do some renovations to the house (changing the cracked marble floors to ceramic, painting, landscaping, etc.) before doing a full home stage since there was literally no furniture in it. That process took about 2 months but when we sent Ron, our photographer, in to do the virtual tour and pics, it was almost like a new house! As a matter of fact, Alan and Sharon were so thrilled with the results that they joked they didn’t want to sell anymore after seeing the virtual tour and pics.
We sold the house for top dollar in a down market but that’s not the end of the story. About a year after the closing date, Alan received a letter from Revenue Canada asking for an opinion of value for the house from the time he took the job in Hong Kong 2 years before we sold it. I prepared a comparative market analysis so he could forward it to Revenue Canada. After he did that, Revenue Canada then asked him for the “Allocation Rate” for homes in the area. I answered that question for Alan too. As you can see, I don’t just sell the home and disappear. I train everyone on The Brian Kondo Real Estate Team to provide superior service before, during and just as important, after the sale. This is why we get so many repeat customers and why those customers refer us to family, friends and acquaintances!
Please read what Alan and Sharon had to say about working with me and my team below:
Hi Brian, As you can imagine the decision to sell our home in such a prime location was a very difficult one for us to make. We have loved living in Ajax and will have very special and lasting memories of our time on Lake Driveway. I so appreciate your integrity and reasonable attitude throughout the entire sale process and during the preparation phase.
We were particularly appreciative of your connecting us with Jessica and the all-inclusive design/renovation services she offers. We were well aware that the house needed some work, and the entire process couldn’t have been easier for us when we lived at such a great distance. It would have been so much more difficult for us if we had had to worry about securing all the material and hiring contractors to do the work. The results are lovely, and I am more than a little jealous that we will be unable to enjoy living with the new look.
Thank you for taking the 12-hour time difference you had to deal with in communicating with us in stride. We are aware that such complicated factors presented an extra challenge to the sale or our property and we will certainly be sure to let people know that you have risen to the challenge beyond our expectations.
Thank you for working with us and we wish you continued success in the real estate business.
Sincerely
Stephen & Melissa
Thank you for reading today’s BLOG!
Brian Kondo
Sales Representative / Team Leader
The Brian Kondo Real Estate Team
Re/Max Hallmark First Group Realty Ltd.
905-683-7800 office
905-683-6025 direct
brian@briankondo.com
www.BrianKondo.com
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